Refund Policy

Last updated: 2 September 2026

Thank you for purchasing from DigitalProductHQ.com.

We want you to understand what you are purchasing before you place an order. Because our products are digital and are normally made available for download or access shortly after purchase, different refund considerations may apply compared with physical products.

Please read this Refund Policy before completing your purchase.

Digital Products

DigitalProductHQ.com sells downloadable and digitally delivered products, which may include guides, ebooks, workbooks, templates, spreadsheets, calculators, checklists, planners and other digital resources.

Once a digital product has been supplied, downloaded or accessed, it cannot be physically returned in the same way as a physical product.

For this reason, refunds are not normally provided simply because you have changed your mind after accessing or downloading the digital product, subject always to any rights you have under applicable consumer law.

Your Right to Cancel

If you are purchasing as a consumer, you may have a legal right to cancel certain online purchases within 14 days.

However, for digital content supplied immediately, your cancellation rights may be affected once delivery or access begins where you have expressly agreed to immediate supply and acknowledged that this may affect your right to cancel.

Nothing in this Refund Policy is intended to remove or restrict any statutory rights that cannot legally be excluded.

When We Will Consider a Refund

Please contact us if there is a genuine problem with your purchase.

We will consider an appropriate refund or other remedy where, for example:

• you were charged more than once for the same purchase;

• you paid for a product but did not receive access to it and we are unable to resolve the problem;

• the files supplied are corrupted or unusable and we cannot provide working replacement files;

• you received a different product from the one you purchased; or

• the digital product is materially different from the description provided on the sales page at the time of purchase.

Where a problem can reasonably be corrected by providing a replacement file, restoring access or resolving a technical issue, we may attempt to correct the problem before issuing a refund.

When Refunds Will Normally Not Be Provided

Subject to your statutory rights, we will normally not provide a refund because:

• you changed your mind after accessing or downloading the product;

• you decided that you no longer need the product;

• you did not use or complete the product;

• you expected results that were not promised in the product description;

• you purchased the product without first reviewing the information provided on the sales page;

• you lack the software or equipment needed to use clearly stated file formats; or

• your business, product, marketing or financial results did not meet your expectations.

Our products provide information, tools and resources. Purchasing a product does not guarantee any particular level of sales, income, profit or business success.

Before Requesting a Refund

If you are experiencing difficulty downloading, opening or using a file, please contact us first.

Many access and file problems can be resolved quickly without requiring a refund.

When contacting us, please provide:

• your name;

• the email address used for the purchase;

• the name of the product purchased;

• the approximate purchase date; and

• a brief explanation of the problem.

This will help us locate your order and respond appropriately.

Approved Refunds

If a refund is approved, it will normally be returned using the original payment method.

The time taken for the refund to appear in your account may depend on the payment processor, card provider or financial institution involved.

Where a full refund has been issued, your licence to use the refunded digital product ends. You should stop using and delete any downloaded copies of the refunded product.

Digital Product Business Blueprint

The Digital Product Business Blueprint contains educational information and practical business resources designed to help customers plan, create, price, launch and develop digital products.

The Blueprint does not guarantee that a particular digital product will sell or that the purchaser will achieve a particular level of revenue, profit or other business result.

Results depend on many factors outside our control, including the product selected, market demand, pricing, audience, competition, promotion and the actions taken by the purchaser.

Lack of a particular business or financial result is therefore not, by itself, grounds for a refund.

Order Bumps, Add-Ons and Other Digital Products

Unless otherwise stated on the relevant checkout or sales page, this Refund Policy also applies to digital order bumps, add-ons, templates, toolkits and other downloadable products purchased through DigitalProductHQ.com.

Contact Us

If you believe there is a problem with your purchase or would like to ask about a refund, please contact:

DigitalProductHQ.com
Email: support@digitalproducthq.com

Please include enough information for us to identify your purchase and understand the issue.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes to our products, business practices or applicable requirements.

The version that applies to a purchase will generally be the policy in effect when the purchase was made, subject to applicable law.

DigitalProductHQ.com
Practical guidance and tools for creating and growing digital product businesses.